Praguna Pragathi Program - For bottom level employees,

  
Ever wonder why things get sticky while working in sectors or groups?
Most often there not, Lack of communication is the key kulprit?
  
:: DURATION:  

1/2 day programs
1 day programs?
mini workshop serieses from 1 day upto 1 year

 
:: MEDIUM OF TRAINING:  

Trilingual (Sinhala/ Tamil/ English)

  

:: In Collaboration with CLHRD, KARNATAKA , MANGALORE,  INDIA  ( College of Leadership and Human Resource Development)
will carry out  the  “FEEL” module  program. 

  
The “FEEL” program will be worked out on a module base and will cover the following main areas under each topic and  will have areas which will  cover -
F – Facilitating  
E – Excellence in
E – Effective
L-   Leadership		  
 

 

 :: Course Modules:

01. Personality Development.
  • Personality Assessment
  • Values & Attitudes
  • Importance of Work Life balance
  • Importance of your organization your second home
02. Building a positive mind set.
  • Self Discovery
  • You and Your Organization
  • Behaviors which underpin Effective performance
  • Building Self Esteem

 

03. Managing your self.

  • Kinds of skills
  • Skills Inventory (Self analysis)
  • Managing self through  your Skills
  • Managing Time
  • Working under uncertainty and pressure

04.      Effective communication.

  • Under standing the body language
  • Listening to Feelings
  • Two way communication
  • Effective listening
  • Appropriateness of Responses
   

05.      Customer Care.

  • Value/Importance of a customer
  • Service Excellence
  • Relationship Marketing
  • Customer Care
  • Customer Delight
  • How to retain your customer

06.         Effective Selling skills.

  • Knowledge of your products
  • Making a Sale
  • Art of convincing
  • Understanding a buyers need.
  • Negotiating
 
   

07.         Leadership Development.

  • Generic Thinking
  • Leader Effectiveness
  • Influencing Others
  • Risk Taking
  • Being Creative
  • Influencing change

08.   Team building
( Out door activities as well as class room learning )

  • Group Dynamics
  • Understanding and building human relations
  • Building Trust
  • Building effective communication
  
   

:: DETAILS OF TRAINING PROGRAMME:
Key Learnings

  • Learning to be self confident and a good human being
  • Feel happy and proud about myself, my family and  organization
  • Two way communication
  • Learn difference between evaluation & operational descriptions on life and work
  • Personal development, values and principles
  • Influencing change, value testing and not be a victim of change
  • “ Musk Deer” concept
  • Learn why should I work here
  • “ No limits” & “ no saying no” competencies for life /work
  • To develop self starters and creativity
  • To develop autonomous teams for maintenance and work processes by “ Unconscious competence”